OUR COMMITMENT IS TO PROVIDE A PREMIUM SHOPPING EXPERIENCE WITH COMPLETE TRANSPARENCY
Every Vruxon creation is carefully inspected before dispatch. Return and exchange eligibility depends on the product category and the reason for your request, as set out below.
Please inspect your order when it arrives. Return or exchange requests must be sent within 4 days of receiving the product. Requests received after this period are not eligible under this policy.
All requests are reviewed individually. For a damaged, defective or incorrect delivery, contact us within the same 4-day period and include clear photographs; an unboxing video may also be requested.
Requests must be submitted within 4 days after you receive the product. The 4-day period is for submitting the request; wait for our approval and return instructions before sending an item back.
Items must remain unused, unworn, unwashed and in their original condition with all tags, labels, packaging and accessories intact.
Products that show signs of wear, alteration, washing, perfume, stains or physical damage may not qualify for return or exchange.
Heritage products are non-returnable and non-exchangeable. In the rare case that a Heritage product arrives damaged, contact us within 4 days of receipt; a return may be accepted after our review and verification.
Luxe products are eligible for a return only when the item delivered is wrong or defective, subject to review and verification. Custom-sized garments, made-to-order products, personalized items and altered garments remain excluded from returns and exchanges, including the Luxe exchange option. Any product specifically marked non-returnable at purchase is also excluded.
Gift cards, promotional items and complimentary accessories are also not eligible for return unless required under applicable law.
If your product arrives damaged, defective or different from what you ordered, contact our Client Advisors within 4 days of receiving it. A Heritage damage case may be accepted in rare circumstances; a Luxe return is limited to a wrong or defective item.
To help us review your request efficiently, clear photographs and an unboxing video may be requested showing the condition of the package and product.
After reviewing the evidence, Vruxon will confirm whether the request qualifies and the available resolution. A damaged-on-arrival Heritage case is exceptional and is not automatically accepted.
For Luxe products, one exchange may be requested either for another product or because the size ordered was wrong. This is a one-time exchange per order and is subject to approval, condition checks and stock availability.
Custom-sized, made-to-order, personalized and altered products are not eligible for this exchange. Exchange availability depends on stock when the returned product is received; if the requested item is unavailable, our Client Advisors will contact you about available options.
Exchange processing times may vary depending on product availability, quality inspection and shipping destination.
Once an approved return has been received and successfully inspected by our quality assurance team, any eligible refund will be processed using the original payment method.
Processing times may vary depending on your payment provider or financial institution. Vruxon is not responsible for delays caused by banks or third-party payment gateways after the refund has been initiated.
You will receive a confirmation once your refund has been successfully processed.
Cancellation requests must be submitted within 12 hours of placing the order. Requests made after 12 hours are not eligible for cancellation under this policy.
Even within the 12-hour window, an order that has already entered production, customization, quality inspection or dispatch preparation may no longer be eligible for cancellation.
Where cancellation is approved before production begins, eligible refunds will be processed to the original payment method.
Only requests that qualify under the category rules above may be considered for international return or exchange. Approved requests may be subject to additional shipping charges, customs procedures and local import regulations depending on the destination country.
Clients are responsible for any applicable customs duties, import taxes or handling fees unless otherwise specified by Vruxon.
For approved returns or exchanges, our Client Advisors will confirm the return shipping instructions and any applicable shipping responsibility. Do not send an item before your request has been approved.
Eligibility remains subject to the category rules above and the condition of the product when received by our team.
Our Client Advisors are available to guide you through every step of the return or exchange process. If you require assistance before or after placing an order, we will be pleased to help.
Email
support@vruxon.com
Phone & WhatsApp
+91 88660 03151
Monday – Sunday
11:00 AM – 6:00 PM (IST)
Contact our Client Advisors with your order details within 4 days of receiving the product. Include clear photos if it arrived damaged, defective or incorrect, and wait for approval and return instructions.
Custom-sized, personalized, altered and made-to-order products are excluded from returns and exchanges, including the one-time Luxe exchange.
Submit your request within 4 days after receiving the product. Wait for approval and instructions before shipping anything back.
One exchange is allowed for a Luxe order, either for another product or for a wrong size ordered, subject to approval and availability. Custom-sized, made-to-order, personalized and altered items are excluded.
Submit cancellation requests within 12 hours of placing your order. An order already in production or dispatch preparation may no longer be cancellable.
Once approved, refunds are initiated promptly. The time required for the amount to appear in your account depends on your payment provider.
Only requests that qualify under the category rules are considered. Approved international returns may be subject to shipping charges and local customs regulations.
Contact us within 4 days of receipt with clear photographs; we may request an unboxing video. Wrong or defective Luxe items may qualify for return after verification. A damaged Heritage item may be accepted only in rare cases after review.