LAST UPDATED: 14 OCTOBER 2026
HOW VRUXON COLLECTS, USES, SHARES AND PROTECTS PERSONAL INFORMATION WORLDWIDE
At Vruxon, protecting your personal information is an essential part of delivering a secure and trusted shopping experience. This Privacy Policy explains how we collect, use, store and protect your information whenever you visit our website or purchase our products.
This policy applies to personal information processed through the Vruxon website, accounts, shopping, orders, support and marketing services. The rights available to you depend on your location and applicable law. Any additional rights provided by local law continue to apply.
This policy describes our practices and does not replace any rights or choices provided by applicable privacy or data-protection law.
Depending on how you use the website, we may collect your name, email address, phone number, account details, shipping and billing addresses, order details, support messages and files or images you choose to attach in chat, and newsletter email address. While a support chat is active, we also record whether the chat window is open and recent website activity so our support team can see whether you are available.
When you browse or use the site, technical information may be generated or received, such as device and browser details, IP address, session and cookie identifiers, pages or features used, referral information and interactions with the site. Some technical information is needed for security, account sessions, shopping-cart functions and website operation; analytics tracking is subject to the cookie choices described below.
We use information submitted through support forms or messages to handle your request. Chat attachments are stored in private server storage and can be viewed or downloaded by authorized support staff. Chat text may be processed by the automated assistant provider configured for the site (currently Google Gemini) to prepare a response. If you attach a file, the file itself is not sent to that assistant. Please do not send passwords or full payment-card details in chat or attachments. Newsletter subscriptions are stored so we can manage your subscription and send the updates you requested.
We use personal information to create and secure accounts; maintain shopping sessions and carts; process orders and payments; arrange delivery; prevent fraud and misuse; provide customer service; and send essential service messages about orders, accounts or policy changes.
Where permitted by applicable law and your choices, we may also use information to understand site performance, improve and personalize the shopping experience, and send marketing or newsletter messages. We do not treat an order-related message as marketing. You can unsubscribe from marketing emails using the unsubscribe link or contact us.
You may opt out of marketing emails at any time using the unsubscribe option provided in those emails or by contacting us. This does not stop essential messages about an order or account.
Online payments are processed through third-party payment providers, including Razorpay for supported checkout transactions. The provider receives information needed to process and verify payment and applies its own privacy and security terms. Your bank or card issuer may also process transaction data.
Vruxon does not store complete debit card, credit card or banking credentials on its own servers.
Payment providers process financial transactions according to their own privacy and security practices.
The website uses necessary cookies or similar storage for functions such as account sessions, shopping carts, security and remembering preferences. It also presents a cookie choice for analytics tracking. The site analytics visitor identifier is enabled only after the visitor accepts tracking cookies.
You can change or withdraw your tracking-cookie choice through the cookie controls when available, and you can also manage cookies in your browser. Blocking necessary cookies may affect sign-in, cart or checkout features. Browser controls may not automatically remove cookies already stored.
We do not describe analytics cookies as essential. Your browser may provide additional controls for deleting or blocking cookies.
Vruxon does not sell, rent or trade your personal information to third parties.
We share only information needed for the relevant purpose with service providers that help operate the website and fulfil your requests, such as payment processing (including Razorpay), hosting and technical operations, delivery and logistics, email delivery, the automated chat assistant provider, security and analytics where enabled. These providers process information under their own terms and/or our instructions, as applicable. We do not sell personal information for money. Depending on where you are and the services used to operate the site, information may be processed in countries other than the country where you live. Where required, we use appropriate safeguards for international transfers.
Information may also be disclosed where required by law, legal proceedings or to protect the rights, safety and security of Vruxon, our clients or the public.
We implement appropriate administrative, technical and organizational safeguards designed to protect your personal information against unauthorized access, misuse, disclosure, alteration or destruction.
While we strive to use commercially acceptable security measures, no method of electronic transmission or online storage can be guaranteed to be completely secure.
We keep personal information for as long as needed for the purposes described here, including maintaining accounts, completing orders, handling returns and support, meeting tax, accounting and other legal duties, preventing fraud, and resolving disputes. Retention periods vary by data type and purpose; information is deleted or de-identified when it is no longer needed, unless the law requires or permits longer retention.
When information is no longer required, we take reasonable steps to securely delete or anonymize it where appropriate.
Depending on your location and applicable law, you may have rights to request access to, correction or deletion of personal information; receive a copy or information about its use; object to or restrict certain processing; withdraw consent where processing relies on consent; and complain to a relevant regulator. Some rights have exceptions, including where information must be retained to complete an order or meet legal obligations.
To exercise a privacy right or ask a question, contact us at support@vruxon.com or +91 88660 03151 and say that your request concerns privacy. Please provide enough information for us to locate your account or request and verify your identity. We will respond within the period required by applicable law. You may also contact your local data-protection or privacy authority where applicable.
The site may connect you to third-party services, including payment, delivery, social or external websites. When you use those services, they may collect information under their own privacy notices. This policy does not describe their practices.
We encourage you to review the privacy information provided by a third-party service before using it.
Vruxon does not knowingly collect personal information from individuals below the age required by applicable law without appropriate parental or legal guardian consent.
If you believe that a child has provided personal information to us, please contact our Client Advisors so appropriate action can be taken.
We may update this Privacy Policy periodically to reflect changes in our services, legal obligations or business operations.
We will post the current version on this page and update the Last updated date when we make material changes. Where required by law, we will provide additional notice or obtain consent before a change takes effect.
If you have any questions regarding this Privacy Policy or how your personal information is handled, our Client Advisors will be pleased to assist you.
Email
support@vruxon.com
Phone & WhatsApp
+91 88660 03151
Monday – Sunday
11:00 AM – 6:00 PM (IST)
No. Vruxon does not sell, rent or trade your personal information to third parties.
Yes. Payments are securely processed through trusted payment providers, and Vruxon does not store complete card or banking information.
Depending on your location and applicable law, you may request access to, correction or deletion of personal information. Contact us using the details in this policy; we may need to verify your identity and certain records may need to be retained for legal or order-related purposes.
Yes. Necessary cookies support account sessions and shopping features. Analytics tracking is subject to the cookie choice described in this policy.
You can contact our Client Advisors by email, phone or WhatsApp during our business hours for any privacy-related questions.