Every couture piece is crafted with precision and care. Our return and exchange experience is designed to feel seamless, refined and effortless from beginning to end.
Our client advisors provide dedicated support for every return and exchange inquiry with thoughtful guidance throughout the process.
Each approved return is reviewed and processed carefully to preserve craftsmanship, detailing and presentation standards.
From communication to final resolution, every step is designed to feel effortless, clear and refined for our clients.
Submit your return or exchange inquiry through our support channels for review and assistance.
Every request is carefully reviewed to ensure eligibility and maintain product quality standards.
Approved returns are guided through secure handling and streamlined shipping instructions.
Once received and reviewed, exchanges or resolutions are completed with priority assistance.
Yes. Eligible items may be exchanged based on availability and condition requirements.
Processing timelines may vary depending on verification and shipping stages.
Certain made-to-order creations may follow special return conditions due to exclusive craftsmanship.
Yes. International exchange and return assistance is available through our support team.
Connect with our client advisors for personalized support and assistance.