OUR COMMITMENT IS TO PROVIDE A PREMIUM SHOPPING EXPERIENCE WITH COMPLETE TRANSPARENCY
Every Vruxon creation is carefully inspected before dispatch to ensure exceptional quality and craftsmanship. If you believe your order has arrived with a manufacturing defect or an incorrect item has been delivered, our Client Advisors will be pleased to assist you.
We encourage clients to inspect their order immediately upon delivery and contact us as soon as possible if assistance is required.
Each request is reviewed individually to ensure a fair resolution while maintaining the highest standards of quality and client service.
Return or exchange requests must be submitted within the eligible period mentioned on the website after the order has been delivered.
Items must remain unused, unworn, unwashed and in their original condition with all tags, labels, packaging and accessories intact.
Products that show signs of wear, alteration, washing, perfume, stains or physical damage may not qualify for return or exchange.
Certain products are created specifically for individual clients and therefore cannot be returned or exchanged.
This includes custom-sized garments, made-to-order products, personalized items, altered garments and any product specifically identified as non-returnable at the time of purchase.
Gift cards, promotional items and complimentary accessories are also not eligible for return unless required under applicable law.
If your order arrives damaged, defective or different from what you ordered, please contact our Client Advisors immediately after delivery.
To help us review your request efficiently, clear photographs and an unboxing video may be requested showing the condition of the package and product.
Once verified, Vruxon will determine the most appropriate resolution, including replacement, exchange or another suitable solution where applicable.
Approved exchange requests will be processed after the returned product has been received and successfully inspected by our quality assurance team.
Exchange availability depends on stock availability at the time the returned product is received. If the requested item is unavailable, our Client Advisors will assist you with suitable alternatives.
Exchange processing times may vary depending on product availability, quality inspection and shipping destination.
Once an approved return has been received and successfully inspected by our quality assurance team, any eligible refund will be processed using the original payment method.
Processing times may vary depending on your payment provider or financial institution. Vruxon is not responsible for delays caused by banks or third-party payment gateways after the refund has been initiated.
You will receive a confirmation once your refund has been successfully processed.
Cancellation requests should be submitted as soon as possible after placing an order.
Orders that have already entered production, customization, quality inspection or dispatch preparation may no longer be eligible for cancellation.
Where cancellation is approved before production begins, eligible refunds will be processed to the original payment method.
International return or exchange requests may be subject to additional shipping charges, customs procedures and local import regulations depending on the destination country.
Clients are responsible for any applicable customs duties, import taxes or handling fees unless otherwise specified by Vruxon.
Return shipping responsibility may vary depending on the reason for the return. If a product is confirmed to have a manufacturing defect or an incorrect item was delivered, Vruxon will provide an appropriate solution.
For returns requested for other eligible reasons, return shipping charges may be the responsibility of the client where permitted by applicable policies.
Our Client Advisors are available to guide you through every step of the return or exchange process. If you require assistance before or after placing an order, we will be pleased to help.
Email
support@vruxon.com
Phone & WhatsApp
+91 88660 03151
Monday – Sunday
11:00 AM – 6:00 PM (IST)
Contact our Client Advisors with your order details as soon as possible. We will guide you through the return or exchange process.
Custom-sized, personalized and made-to-order garments are generally not eligible for return or exchange unless required under applicable law.
Once approved, refunds are initiated promptly. The time required for the amount to appear in your account depends on your payment provider.
Yes. International return requests are reviewed individually and may be subject to shipping charges and local customs regulations.
Please contact us immediately with photographs and, where possible, an unboxing video so our team can review your request and provide an appropriate resolution.